Here are the answers to our most frequently asked questions:
Is it scary?
YES, it’s scary! We work hard year round to develop a fun, safe, and scary Halloween event, and we strive to give you what you paid for. Unfortunately, not everyone will allow themselves to let go and have some fun being scared, so we try to entertain those individuals in other ways. You may scream, laugh, shield your eyes, or any number of things… but we hope you leave ENTERTAINED.
How long does it take to go through?
The attraction is a self guided walk-though maze. From the moment you buy your ticket to the moment you leave the facility it is not uncommon to take 20-30 minutes. Your experience will be longer if you take the time to enjoy the attraction and all the details we put into it, interact with the staff and characters, and walk slowly! Your times may be inadvertently extended if you are caught and trapped by one of the monsters. It also depends on how fast you run. Our monsters like to scare you, and if you run through the entire maze with your eyes shut, your experience will be unnecessarily short! TAKE YOUR TIME AND PLAY WITH US!
What happens if I’m too scared to get through?
In the highly likely event that you cannot make it though the attraction, use any of the labeled “Exit” doors or tell one of the cast members that you would like to immediately exit the attraction. They will help you find security personnel and assist you out of the building. If you choose to exit before completing the show, please remember – there are no refunds.
Is it appropriate for my kids?
Circle of Ash tries to deliver a show that is appropriate for PG-13 audiences.
What is the maximum group size that can go into the attraction together?
We try our best to keep your group together when you visit Circle of Ash. Large groups, unfortunately, must usually be split into smaller sizes to get the best experience for everyone. As such, we try to keep group sizes around 6 people. Exceptions are made for 7 people… but groups of 8 or more are almost always broken into two smaller groups. You can help us by deciding WHO you want to go through with BEFORE you get to the admission gate.
Will the actors touch me?
The acting staff is specifically trained to invade your personal bubble without touching you. However, things happen in dark, tight spaces and you may indeed experience an accidental brush with an actor. Some scenes require voluntary physical interaction with the cast, however those interactions will not be unexpected. We will touch you for an additional, appropriate charge.
Do you accept credit cards?
Yes, we accept all major credit cards at the door. We also accept cash and bank issued cashiers checks. Online payments are processed through TicketLeap.
Do you offer group or corporate rates?
Groups of 20 or more people qualify for group rates, but you must pre-register. You may mail personal or business checks 10 days in advance of your attendance, or you may pay via cash/credit card/cashiers check on site the day of your visit. ALL GROUPS MUST REGISTER IN ADVANCE. To register, visit our online ticketing system.
I lost my Phone/Camera/Wallet/Sunglasses/Purse/etc in the attraction. Can you go look for it for me?
Sorry, we cannot stop the show and look for your lost item. Our actors are always on the lookout for lost items, and when found they will be brought to the ticket booth. You may return the next operating night to claim your items.
It’s raining/snowing outside. Will you still be open?
YES! In fact, coming during the rain or snow might just be one of the best times to visit our attraction. Sure, you may get a little bit wet, but you are likely to have to wait less. AND, we have a significant amount of indoor waiting so you are unlikely to be waiting in the rain. Bring an umbrella, though, as you will have to walk about 1 block from your car, and if it’s a late October night, there may be a small wait outdoors.
What kind of special effects are in use?
Our attraction uses Strobe lights, fog and other atmospheric effects, loud sounds, scents and smells, lasers, projections, black lights, and dark areas. We also have areas of uneven floors, ramps, and extruded flooring surfaces. A microwave may be in use on the premise at any given time.
Are you handicap accessible?
YES! Our attraction was built ADA compliant and we have many visitors every season that use wheelchairs to navigate the attraction. We’ve had some great feedback as a result of our accessibility, and we take great pride in delivering a show that everyone can enjoy.
I represent a radio to television station, newspaper, magazine or other media outlet. How can I contact you?
Media inquiries can be sent to firstname.lastname@example.org. Please note that the vast majority of our advertising decisions are made a full year in advance, however in-kind trades or sponsorships are considered year round. Special appearances or requests to use our sets and scenes should be made with at least 10 business days of notice.