Frequently Asked Questions

What are your Covid-19 Rules?

 

Masks or Face Shields are REQUIRED

We ask that all of our customers wear a mask or face-shield while going through our attractions.

No Bags or Purses

It's just that, please leave your personal belongings in your car!

We STRONGLY suggest you buy your tickets online. 

To help limit the amount of close contact, we prefer that you buy online ahead of time. We do not charge any extra processing fees AND our discounts from Casey's and other locations are redeemable online ONLY.

Timed Ticketing

Tickets will be sold in 30 minute blocks. The 30 minute block you choose is your planned arrival time.

We will be using a virtual queue line.

Speaking of buying tickets online, we will be implementing timed ticketing and a virtual queue line. We will scan your tickets from your car at the gate, and you will be prompted to check in. Once you're checked in, your in line. You'll get a text message confirming that you're in line and a second message when it's your turn to enter the attractions.

 

Most importantly, if you don't feel well, STAY HOME!

 

Some other things we are doing to help keep you and your group safe:

Hourly Cleaning of High-Touch surfaces

Hand sanitizer available at the entrance of each attraction

All staff, including actors will be wearing a face-mask over their nose and mouth or a face shield

All staff will have their temperature taken before we open each night

All staff will strive to maintain social distancing of 6 feet (please note there are some tight spaces where this may be difficult)


Is it scary?

YES, it’s scary!  We work hard year round to develop a fun, safe, and scary Halloween event, and we strive to give you what you paid for.  Unfortunately, not everyone will allow themselves to let go and have some fun being scared, so we try to entertain those individuals in other ways.  You may scream, laugh, shield your eyes, or any number of things… but we hope you leave ENTERTAINED.

Can I buy tickets on site?

Yes, we have a ticket booth on site where you can purchase tickets to the scream park. However, we STRONGLY encourage you to buy tickets in advance online. We do not charge you processing fees for doing so.

Can I buy tickets online?

Yes, here.

What does the Fast Pass do for me?

Purchasing a Fast Pass has a few advantages.  On busy nights, you will be able to get your wrist band for the scream park faster (we have additional people working the line that process only pre-purchased tickets).  Once you have your fast pass wristband, you will be able to take use of our VIP/Fast Pass lines, which are a much shorter wait - giving you more access to all the attractions.  Fast Pass applies to the standard haunted attractions included with a scream park ticket.

Do I need to purchase a fast pass and a general admission ticket?

No, simply purchase the fast pass ticket.  Every member in your party needs a fast pass ticket in order to take advantage of the shorter lines.

Do I need to wear anything special?

A Mask! Also, our attractions contain both indoor and outdoor elements, so please dress for the weather and wear shoes that are appropriate.  While our topsoil is very sandy and rarely muddy, it can be a bit soft after heavy rains.  Wear footwear that covers your foot (open toed shoes are not recommended).  Wear clothing that will protect you from the environment - we make our best efforts to ensure the outdoor paths are clear of obstacles and vegetation, but we are in a forest, so nature is always present.

How long does it take to go through?

Our typical response to this question is: "It depends how fast you run."  In all honesty, this is a terribly difficult question to answer.  Since all of our attractions (with the exceptions of the rides) are self-guided walk through mazes, you're in control of how long it really takes!  Beginning in 2016, we are introducing a scream park experience which will allow you to go through each maze as much as you can on the night you attend!  We've designed our attraction to be a destination where you can stay as long or as little as you like, so it's really up to you.

If you have purchased a general admission ticket, plan on going through all three attractions, and come on a busy late-season night, expect your time with us to be on the order of HOURS, not minutes.  If you have places to be and other things to do on the night you attend, you can minimize your time with us by attending an early season night, purchasing a VIP/FAST PASS, and ensuring you arrive before we open our doors.

Your experience through any given attraction will be longer if you take the time to enjoy the attraction and all the details we put into it, interact with the staff and characters, and walk slowly!  Your times may be inadvertently extended if you are caught and trapped by one of the monsters, make the wrong choices when navigating a maze, or get lost in one of our real mazes!

Our monsters like to scare you, and if you run through the entire maze with your eyes shut, your experience will be unnecessarily short!  TAKE YOUR TIME AND PLAY WITH US!

What happens if I’m too scared to get through?

In the highly likely event that you cannot make it though the attraction, simply tell any of the cast members that you would like to immediately exit the attraction.  They will help you find security personnel and assist you out of the attraction and back into the Crow Creek town square where you can wait for your friends and family.

What is the Scream Park and how does it work?

Circle of Ash now offers a scream park experience!  You purchase a wristband, and that wristband gets you access to each of the major attractions on the property.  Think of it more like a Six Flags or Adventureland model.  Unlike other attractions, we allow and encourage you to go through each of the attractions as much as you can on the night you attend!   We want to ensure that everyone that purchases a ticket gets to experience the three attractions at least once, so make sure you pay attention to the signage for each attraction, and make sure you get in the right line!  Our "second chance" lines close 1/2 hour prior to closing to ensure everyone gets a chance to go through, and we will make sure you have the opportunity before you leave for the night.

What other vendors do you have at the attraction?

This year due to the virus we will not have any food vendors at our attraction. Our friends from Dragon's Lair will be providing all you can play Laser Tag at an additional cost. Tickets for laser tag are available on our website and at the gate.

Is it appropriate for my kids?

Circle of Ash tries to deliver a show that is appropriate for PG-13 audiences.

What is the maximum group size that can go into the attraction together?

6. We will not be making any exceptions to this rule this year.

Will the actors touch me?

No. We will do our very best to maintain social distancing this year

Do you accept credit cards?

Yes, we accept all major credit cards at the door.   We also accept cash and bank issued cashiers checks. 

Do you offer group or corporate rates?

Groups of 20 or more people qualify for group rates, but you must pre-register.  You may mail personal or business checks 10 days in advance of your attendance, or you may pay via cash/credit card/cashiers check on site the day of your visit.  ALL GROUPS MUST REGISTER IN ADVANCE. To register please contact us at ticketing@circleofash.com.

I lost my Phone/Etc in the attraction.  Can you go look for it for me?

Sorry, we cannot stop the show and look for your lost item.  Our actors are always on the lookout for lost items, and when found they will be brought to the ticket booth.  You may return the next operating night to claim your items.  We will also ship your items to you, but you will be responsible for shipping and handling charges.

It’s raining/snowing outside.  Will you still be open?

YES!  In fact, coming during the rain or snow might just be one of the best times to visit our attraction.  Sure, you may get a little bit wet, but you are likely to have to wait less.  Bring an umbrella and wear appropriate shoes, though, as our attraction is built outdoors.  We will shutter the event for inclement weather - for example when lightning or a tornado is present, and this decision is made by management as soon as we are notified by NOAA of dangerous conditions.  If the weather passes during our normal operating hours, we will inspect the attraction and reopen once our safety requirements are passed.  Occasional flooding events may cause us to have to close an attraction, and in that event this website will be updated on the main page with that information and we will offer a discounted admission rate.

What kind of special effects are in use?

Our attraction uses strobe lights, fog and other atmospheric effects, loud sounds, scents and smells, lasers, projections, black lights, and dark areas.  We also have areas of uneven floors, ramps, and extruded flooring surfaces.   A microwave may be in use on the premise at any given time.

Are you handicap accessible?

We pride ourselves in building attractions that are accessible to everyone, but please be aware of the following:  We've made every effort to ensure that our attraction is accessible to everyone.  The haunt is constructed to allow for this accessibility.  With that being said, the attraction can be EXTREMELY DIFFICULT to navigate without assistance, and since most of it is outdoors, expect uneven ground and a lot of work!  We offer assistance to those wanting it during your visit, please speak with one of our security staff if you'd like some help. 

I'm pregnant, can I still come to the haunt?

Yes, you can!  You know your body better than we ever could, so we leave that decision up to you.  If you have any questions about the experience before you arrive, please feel free to contact us and ask.   Otherwise, have fun and we will see you at the haunt!

Under what conditions may you close the event prematurely, and how is my ticket handled?

It's extremely rare that we close the attraction, but there are a few reasons why we might:  Inclement weather (thunderstorms, tornadoes), security issues that may represent a threat to the general public, or safety issues that may be dangerous to guests (power problems, environmental dangers, etc).   Our first and foremost goal is the safety of all of our guests, cast and crew.  In the unlikely event that we do have to close the attraction for one of these reasons, you will be invited back to finish your experience with us on any of the following operating nights that season.

Why do you stop ticket sales 1/2 hour before you close?

Ticket sales stop 30 minutes before closing to ensure that our guests all have a chance to experience all of our included attractions at least once on the night they attend.  Those 30 minutes allow us to sort out who has yet to experience which attraction and get them to the proper places before we shut down for the night.  We also have a commitment to our cast and crew to close on time - they are all human beings with jobs, school and other commitments the following days, and while they have a blast scaring you, they need to be able to rest and prepare for their following day.

 

I represent a radio to television station, newspaper, magazine or other media outlet.  How can I contact you?

Media inquiries can be sent to pr@circleofash.com.  Please note that the vast majority of our advertising decisions are made a full year in advance, however in-kind trades or sponsorships are considered year round.  Special appearances or requests to use our sets and scenes should be made with at least 10 business days of notice.

Here are some answers to other common questions we receive: 

"Yes", "no", "$25", "it's a hike", "what's wrong with you", "it's real" and "get off my lawn"

 

 

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